{"id":17350,"date":"2025-05-06T10:44:05","date_gmt":"2025-05-06T08:44:05","guid":{"rendered":"https:\/\/cmh-academy.com\/?page_id=17350"},"modified":"2025-05-06T10:44:05","modified_gmt":"2025-05-06T08:44:05","slug":"reservations-manager","status":"publish","type":"page","link":"https:\/\/cmh-academy.com\/en\/reservations-manager\/","title":{"rendered":"RESERVATIONS MANAGER"},"content":{"rendered":"

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RESERVATIONS MANAGER<\/h1>\n

A HOSPITALITY PROFESSION<\/strong><\/p>\n

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PRESENTATION<\/strong><\/h3>\n

With almost 18,000 establishments in France, the hotel sector is made up of a multitude of professions, all essential to the smooth running of a hotel complex. Among them is the profession of reservations manager.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<\/p>\n

WHAT IS AN RESERVATIONS MANAGER<\/strong>?\u00a0<\/strong><\/h3>\n

The hotel industry is constantly evolving, with 45,750 recruitment projects forecast for 2020.<\/strong> This is an accessible sector that is open to qualified, graduate jobseekers. In a field as meticulous and complex as the hotel industry, the importance of the reservations manager is vital to the organisation of a hotel.<\/p>\n

By telephone, fax, post or Internet, the reservations manager deals with every rental request from customers. Able to provide both reception and cashier services, the reservations agent<\/strong> is in daily contact with customers. This is a consumer clientele, which the employee must succeed in winning the loyalty of by offering a high-quality service.<\/p>\n

Able to work in the hotel industry, reservation agents can also work in a number of other fields (tourism, transport, catering, etc.).<\/p>\n

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WHAT ARE THE <\/strong>RESERVATIONS MANAGER<\/strong>‘S TASKS<\/strong>?\u00a0<\/strong><\/h3>\n

As the customer’s first point of contact, the reservations manager must be able to offer customers a courteous, warm and high-quality initial experience. Able to optimise their time and synthesise their work, the employee knows how to handle a wide range of office automation tools.<\/p>\n

On a day-to-day basis, you will be responsible for a variety of tasks:<\/p>\n

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  • Welcoming customers<\/li>\n
  • Registering reservations<\/li>\n
  • Administrative and financial management<\/li>\n
  • Analysing and satisfying customer needs<\/li>\n
  • Optimising the space available in the hotel<\/li>\n
  • Regular communication with other departments within the establishment<\/li>\n
  • Knowledge of the hotel’s strengths, as well as its environmental and geographical weaknesses<\/li>\n
  • Proposing additional services<\/li>\n
  • Completing the entire administrative protocol for each reservation, etc.<\/li>\n
  • In addition to these tasks, the Reservations Manager will have to work at a very fast pace, sometimes in the evenings and sometimes at weekends.<\/li>\n<\/ul>\n

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    WHAT QUALITIES<\/strong> AND SKILLS <\/strong>DO YOU <\/strong>NEED TO BECOME A <\/strong>RESERVATIONS MANAGER<\/strong>?\u00a0<\/strong><\/h3>\n

    To carry out the many tasks that define the job of Reservations Manager, the employee must demonstrate acute professional qualities and personal skills.<\/p>\n

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    • Interpersonal and linguistic skills:<\/strong> a Reservations Manager must have excellent verbal skills. Constantly well groomed, multilingual and sociable by nature, they must be able to provide professional information to foreign customers.<\/li>\n
    • Human and moral values:<\/strong> the employee must be highly diplomatic, unfailingly motivated and extremely patient with customers who are sometimes (too) demanding or impatient. Calmness, courtesy and thoroughness will be three essential skills in a profession like this. Finally, autonomy, responsiveness and organisational skills will make all the difference at crucial moments.<\/li>\n
    • Technical and intellectual skills:<\/strong> A good command of communication and information tools will enable you to excel in this profession. With a broad general knowledge, the employee will find it easier to resolve a problem situation.<\/li>\n<\/ul>\n

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      WHAT ARE THE SALARY AND PROSPECTS <\/strong>FOR A <\/strong>RESERVATIONS MANAGER<\/strong>?<\/strong><\/h3>\n

      At the start of their career, reservations managers earn between \u20ac1,500 and \u20ac1,900 gross per month<\/strong>. At the end of their career, this can rise to 2900 euros gross per month. Obviously, a number of criteria are taken into account when assessing a salary. Starting with the hotel, its prestige, reputation and standing. If the establishment has a good reputation, the salary will increase, or conversely, it will be lower.<\/p>\n

      After a few years of loyal service, the reservations manager can move up to the position of reception and accommodation manager.<\/strong> This is a more important role, requiring supervision, coordination and control of all hotel services.<\/p>\n

      The possibility of working abroad is a possibility<\/strong>, depending on the choices and needs of management. The destination will depend on the hotel chain in which the employee works. It is also possible to move into customer reception.<\/p>\n

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      HOW DO YOU BECOME <\/strong>A <\/strong>RESERVATIONS MANAGER<\/strong>?<\/strong><\/h3>\n

      Before really entering the world of higher education, it is advisable, but not compulsory, to hold a baccalaur\u00e9at (general, STMG or Bac pro). However, there are also other types of diploma that will qualify you to work in a hotel.<\/p>\n

      It’s important to target the right course of study<\/strong>, the one that best suits the student’s expectations. To continue your studies after the baccalaureate, there are various bac +2 qualifications. Starting with BTS (brevet de technicien sup\u00e9rieur) and DUT (Dipl\u00f4me universitaire de technologie) in the hotel, tourism or business sectors.<\/p>\n

      The CMH Academy, which specialises in various fields (hotel management, tourism, luxury goods, communications, etc.) offers its students a range of 3 to 5 year courses with a work-study pattern.<\/p>\n

      At the end of this diploma course, the higher education establishment awards a state-recognised level 1 or 2 RNCP-certified qualification, depending on the specialism.<\/p>\n

      Other courses on offer at the CMH Academy include:<\/p>\n

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      • the European Bachelor in Hotel & Tourism Management<\/li>\n
      • the MBA International Hospitality & Brand Management<\/li>\n<\/ul>\n

        Internships, professional projects and assignments abroad give students the chance to gain experience and add to their CVs. These professional discoveries will help young graduates to find a job in the hotel industry.<\/p>\n

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        WHERE ARE THEYTODAY?<\/span><\/h2>\n

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