LUXURY HOTEL MANAGER

PRESENTATION

The manager of a luxury hotel is responsible for the entire management of a 5-star establishment, Palace, boutique/design hotel.

WHAT IS A LUXURY HOTEL MANAGER?

He is assisted by department managers, reception managers, accommodation director, general housekeeper. He is responsible for managing the operation of the establishment and the results. To develop the turnover of his establishment, he ensures the occupancy rate of his hotel in order to generate turnover while satisfying the clientele. To achieve this, he implements a commercial policy in line with the values ​​of the establishment and develops a strategy for recruiting new customers and loyalty by applying the principle of revenue management. He also controls costs and directs the financial strategy of the establishment.

WHAT ARE THE MISSIONS OF A LUXURY HOTEL MANAGER?

Located at the top of the company’s organization chart, the luxury hotel manager must first ensure the reputation and prestige of his establishment. To do this, he knows how to direct his employees in order to satisfy his customers. A true conductor, he supervises and administers all the parameters that make up his establishment.

To ensure high-level services, the luxury hotel manager recruits the most qualified and competent staff possible. As the establishment’s first ambassador, the manager is the guarantor of the excellence of the services provided and the quality of the welcome.

Able to guarantee the proper functioning and profitability of his establishment, he regularly evaluates and analyzes the sector and remains in active competitive monitoring.

To summarize, here is a sample of the missions that a luxury hotel manager must take on:

• Market and competition analysis
• Business development
• Increase the hotel’s profits
• Supervise the work of its department heads
• Recruitment and training of staff
• Define the layout of the rooms
• Implement a pricing policy
• Collaborate with tourist offices
• Edit and validate documents
• Human resources management
• Staff supervision (receptionist, cook, sommelier, baggage handler, maître d’hôtel, bartender, etc.)
• Maintain customer relations
• With irregular hours, the hotel manager occasionally works evenings, weekends and public holidays. To be prepared for any eventuality, the manager must be available and attentive.

WHAT QUALITIES AND SKILLS DO YOU NEED TO BECOME A LUXURY HOTEL MANAGER?

To make a difference in his profession, the luxury hotel manager must have exceptional qualities and skills.

• Demonstrate maturity and use past experiences
• Unbridled determination to achieve set goals
• Recognized expertise in business management, management, marketing, finance, communication, human resources
• Strong leadership
• Proficiency in several foreign languages ​​(English required)
• Excellent interpersonal skills – great sense of communication
• Good stress management

 

HOW DO YOU BECOME A LUXURY HOTEL MANAGER?

The student who wants to become a luxury hotel manager will have to enter a major business, management or hotel school.
This triad of major schools will train young adults in important professions, giving them the personal and professional tools to achieve them. Respected and recognized, these establishments are important entry points.

It is still important to favor a post-baccalaureate orientation in a hotel school such as the CMH Academy.

With internships and missions abroad, students will be able to glimpse the world of work and be operational when they enter the job market. Proud to have placed 100% of its students in alternating rhythms, CMH Academy offers bilingual training to allow students to easily and quickly become familiar with English. For the diploma, the school awards an RNCP Level 7 title recognized by the State.

Having several backgrounds in the hotel sector will be a significant asset to access the position of luxury hotel manager. Regardless of the nature of your experience (fixed-term contract, work-study program, internship, permanent contract, etc.) or your position (bartender, receptionist, baggage handler, reservations manager, restaurant manager, etc.), your experience will be beneficial during your job search.

WHERE ARE THEY TODAY?